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Pak Mail Pittsburgh Crate & Ship

Pak Mail Pittsburgh Crate & Ship


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Customer Reviews
& Testimonials

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February 2, 2018

When my mother passed away in October 2017, I had several boxes worth of delicate heirlooms (bone china tea set, lamps, depression-era glassware), and 2 pieces of antique furniture that I needed to have packed and shipped because I didn't have enough time to do it myself. Pak Mail gave me a quote for everything and arranged a time for pickup. They arrived when they said they would, were true to their quote, and every single item arrived in perfect condition because they did the packing job right. It wasn't cheap, but I wanted the job done right, and it was. Communications from both Elaina and Dan were courteous and timely. I would use them again in a heartbeat.

David J., Longmont, CO

February 1, 2018

A plus experience all around! Very helpful in my time shipping something that was antique. Reasonable rates, packaged well and arrived at the buyer's in excellent condition. Recommend to anyone and will use gladly again.

Amy G., Pittsburgh, PA

January 28, 2018

Clear communication. Fast, reliable shipping of a delicate antique. Great service.

Fr. Garrett McIntyre, Breaux Bridge, LA

January 20, 2018

I am at awe with Pak Mail Pittsburgh! It is no surprise this company has great reviews! They went above and beyond to assist me with my project even when I had a hiccup arise. I was hesitant to request their staff to assist in an area out of their expertise, but they offered their assistance wholeheartedly and prevailed. Great, great company, with good ethics, great crating crew, and their turnaround time is above fair. I know as a fact I will be doing business with them again in the future.

Abigail R., Plano, TX

January 3, 2018

Great experience with a complicated international shipment. The front office is fast and knowledgeable. Highly recommend.

Alyson H., Irwin, PA

December 29, 2017

Excellent service, excellent packing and all items (many were fragile)  arrived in the same pre-shipping shape despite a cross country voyage.  Very competitive price too.  Thanks Dan!

Carol C., Sandpoint, ID

November 9, 2017

Had a large artwork that I had bought at auction sent to me in Los Angeles.  Not only was it packed excellently, but of all the pieces I've had shipped from various places, this was the easiest and quickest to unpack.  Almost like magic.

Dennis D., Los Angeles, CA

November 7, 2017

My business has used Pak Mail many times over the years to ship artwork all over the country. They have never let us down! They are always professional, fast and nothing has ever arrived damaged. They will even come to you and pick up the item that you want to ship. We have also recommended PakMail to numerous customers and they have all been extremely happy with their services. I wouldn't use anyone else!

Amanda C., Pittsburgh, PA

October 1, 2017

Called and I spoke to Ana, she provided me prices very quickly, her customer services was amazing.   The whole company worked together to get this crate done for a job September 18th.  HIGHLY RECOMMEND THIS COMPANY.

Ronnie C., Elmont, NY

September 13, 2017

It was gorgeous! A 1951 Seeburg 100B jukebox. Fully restored. So I bought it. Problem was how to get a fragile piece of equipment packed and shipped across the country? I found Pak Mail on Yelp with great reviews so I contacted them. They carefully packed it, put protective film on the glass surfaces, wrapped it, put cardboard around it, palletized it, and even put a pyramid sign on top with "Do Not Stack." It arrived in perfect condition. Plugged it in and Rocked Around the Clock. I figure if Pak Mail can ship something that specialized they can probably ship just about anything.  Great job!

Andy F., Austin, TX

August 30, 2017

Reliable and Responsive-Isabella,

Your service is to be commended, thank you.  As the contact on the “ship from” end, Pittsburgh, I could not have had better service.  Your team that came to the house to pick up the items was prompt and extremely nice.  Coordinating the transfer with you and your office was very smooth and you provided terrific customer service. Thank you again for a positive customer experience with Pak Mail Pittsburgh!

Diane T, Houston, PA

August 22, 2017

We purchased an item in PA and we are located in Miami, FL; this company was superb. They picked up the product, packed it and shipped it to us. I needed it by a certain day and they were more than accommodating. Totally recommend them, great customer service received.

Ana R, Miami, FL

July 22, 2017

I was impressed. They came when they said they would, they took my 300 pounds of boxes and household goods, and it arrived when they said it would--beautifully and safely packed, with all fragile items perfectly intact. This is simply a first-rate operation.

Susanne W., New Wilmington, PA

July 15, 2017

We had a great experience! The family antique desk was expertly packaged and shipped to Richmond. The whole experience was simply perfect!

Amanda B., Midlothian, VA

July 5, 2017

Couldn't ask for a better shipping experience. Thank you!

Roxanne G., Pittsburgh, PA

June 2, 2017

I wanted some items moved from Pittsburgh to Phoenix, Arizona after my parents died.  The weight was about 175 pounds and included a high back chair that belonged to my grandfather.  Pak Mail provided an estimate using photographs. After we agreed on their estimate to pack and ship to Phoenix they came to the house, picked up items and took them to their location, packed and then entrusted them to FedEx who called a few days later about delivery to my curb. The care with which the items were packed was impressive.  I am a happy camper.

Hale Curtis, Phoenix, Arizona

May 31, 2017

I recently purchased an artwork in an online auction in Pittsburgh. I was more than a bit concerned about how to have the fragile item packed and shipped to my home in Florida. I was fortunate to be referred to Pak Mail Pittsburgh. They were professional, friendly, and promptly provided a very competitive quote. This company gets 5 stars for excellent service and quality for auction customers.

G. H., Fort Lauderdale, FL

May 5, 2017

Great customer service and overall experience with them. We bought an equipment in USA and they took care of picking up the equipment, packing it to prevent any damage and shipping to Laredo. Real professionals!!

Luis U., Mexico

May 3, 2017

Thanks for your work! Fast delivery and excellent packaging! It's a pleasure to have business with you! I recommend to everyone!

Natalja Romanova, Latvia

May 3, 2017

Very happy working with Pak Mail Pittsburgh.  Ana and Elaina were very patient and worked with my schedule for pick-up and delivery.  All items were crated and shipped from PA to CA including large furniture items and boxes of old but precious china.  They arrived in perfect condition!  I highly recommend using this company.

Cheryl Pearson, Thousand Oaks, CA

April 29, 2017

Pak Mail did a great job moving stuff for us. They went to the house in Pittsburgh and gave us a good competitive estimate. They gave several options for how to move everything and we opted to have them move the items rather than pack and mail them. They then packed everything on their own moving truck and moved all the items from Pittsburgh to Cincinnati. Everything arrived in good shape and they worked hard and got everything into the house in the designated places. All communications were prompt and smooth, and they were exactly on time for all the appointments and the move! Highly recommended!

William Ridgway, Cincinnati, OH

April 27, 2017

had a great experience all around with Pak Mail. They crated and processed an important religious vessel for us and all of it was handled via email. Prompt, accurate, courteous replies. Everything arrived in perfect condition.

Dave B., Draper, UT

April 25, 2017

Pak Mail Pittsburgh proved to be a great experience for me as a first time user. The process was easy and Elaina was very helpful. I would like to say Thank you guys for finding the best rate and walking me through the process!

Rabih R., Beirut, Lebanon

April 17, 2017

This was a very pleasant experience! We were quite anxious about the safety of the 17th century antique, how carefully it might be wrapped and crated and if it would arrive undamaged—or at least with only minimal damage. Well, it did arrive safely and without any damage at all-- despite a transatlantic flight. The administrative handling was equally professional. We especially appreciated prompt answers to any question we had concerning the transportation. Thank you, Ana and the others at Pak Mail, for a job truly well done!

Greta and William Boggs, Bremen/Germany and Pittsburgh, PA

March 21, 2017

I would absolutely use Pak-Mail again. I had some awkward pieces to ship and they were packaged incredible! I couldn't believe what a terrific job they had done! Very professional to work with! Communication was very good. They answered all my questions. Will definitely use them again!

Lisa Roellig, Simsbury, CT

March 14, 2017

First, I want to sincerely thank Mrs Ana Duran for her patience, guidance and professional expertise in helping me get a valuable painting that I acquired in the United States to Beirut, Lebanon.  She not only arranged to have it shipped in a very safe manner, she kept in touch with me to ensure that it was cleared from the customs and delivered safely to my niece.  She was instrumental in finding the least expensive way to get the painting to its destination.  Thanks Ana for a great service.

Mary Olson, Pittsburgh, PA

March 10, 2017

Thank you very much of an exceptional service! Despite the fact that to send anything to Russia isn't an easy thing, you were perfect!

Sergey Krylov, Russia

March 1, 2017

I am very pleased that I chose them for packing and handling one of my favorite artist’s painting. It was large and heavy, but it arrived very quickly and without a scratch. I can recommend this company to all of you guys.

Miro Pecho, Slovakia

February 15, 2017

Had Pak Mail Pittsburgh pack and ship a grandfather clock. It was packed to perfection, and shipped quickly. Arrived without a scratch and we are very pleased with this company!  Great contact by email also, kept us informed.

Sharon Johnston, Statham, GA

January 30, 2017

Great customer service.  Elaina was very responsive to my delivery concerns and I would use this company again. I recommend them.

Rosemarie D., Millburn, NJ

January 25, 2017

I needed to ship children's furniture to Texas from PA. They were very helpful and the price was affordable. Packaging was excellent!  I compared several other companies and this was the best.

Susan L., Greenville, PA

January 9, 2017

We recently shipped precious dishes from our parents. It was a setting for 12 and included many, many side dishes, etc. We were anxious about shipping them for fear of breakage but we had been referred to Pak Mail Pittsburgh and so took a chance. We received 8 boxes which contained our dishes and not one break of chip to be found. Not only were Pak Mail's staff courteous and professional they were very caring and understanding about our being anxious at the prospect of shipping something that is so special to our family and in many ways irreplaceable.  Our family would recommend Pak Mail Pittsburgh to anyone who needs to ship anything and wants to be sure the contents will arrive in perfect condition.

Barbara Clutter, Palm Coast, FL

December 15, 2016

From the first email contact, right up to opening my package when it arrived, I was impressed with their service. When you are dealing with people and companies from another state you are never sure how it's going to go. These folks were amazing. Emails were prompt and clear, pricing was fair, and the service was fantastic. In the last few years I have made thousands of online purchases, of auction pieces. The packing and shipping always scares me, ...what condition will it arrive in??!!  The item I had packed and shipped by PAK MAIL PITTSBURGH, though fragile and very oddly shaped arrived in perfect condition. This will now be the STANDARD, by which all others will be judged.  Again my thanks for a great job start to finish from all the folks at Pak Mail !!!!

Brian Tyndall, Pikeville, NC

December 1, 2016

Excellent and very professional to work with. I would recommend them to anyone who needs to ship a fragile and important package.

Tom Dobrinick, Trafford, PA

November 22, 2016

I purchased 15 lots from an art auction at Concept Gallery in Pittsburgh. After receiving several bids via an outside service, I spoke with the gallery and they highly recommended Pak Mail. Their pricing was very competitive, and I felt more confident using them knowing the gallery had such confidence in them.

Pak Mail's Ana Duran was very professional and responsive with every communication. I was never in the dark about any aspect of the pic- up, packaging and shipping. The items arrived quickly and the crate was very carefully packed. All my items were well protected. I couldn't be more pleased nor recommend them any more highly. If I purchase again from Concept or any other auction company in or around Pittsburg PA I will unhesitatingly use their services again.

Barry Wilcox, Berkeley, CA

September 26, 2016

I needed to have a couch moved by the first of September, and made inquiries with every conceivable moving service two weeks prior. I understood that this coincided with the beginning of the fall semester, yet none of them could provide any assistance except for PakMail. PakMail retrieved, packaged, and crated the couch, which I received two weeks later.

Todd M., Zimmerman, MN

September 2, 2016

Thank you so much to Pak Mail for the excellent service provided! From picking up my items, delivering them and meticulously unpacking everything. Their service is absolutely terrific and I would recommend them to anyone in need of shipping any delicate and precious items.

Ruth L, New York, NY

September 8, 201

I have now used Pak Mail twice.  The first time was 18 months ago and again last month.  Both times, they arrived on time for the scheduled pickup, promptly packed my boxes on pallets, and arranged for shipment to my address in FL using Fedex Ground.  On both occasions, the shipments arrived as planned, no damage to anything that was shipped, including the several sets of china and boxes of crystal stemware.  Not one item arrived broken.  These people know what they are doing.

Dave B., Bonita Springs, FL

August 5, 2016

I highly recommend pack mail if you need to ship anything either locally or across the country. I had an antique dining said shipped from Pittsburgh to Arizona and it was in pristine condition when it was arrived. They pack everything so well with layers of foam, bubble-wrap, foam wrap that nothing could possibly get damaged. I was really happy with the service I received very friendly and helpful on the phone and prompt with delivery. I can't say enough nice things about them.

June 1, 2016

I was recently in Pittsburgh and had to have items shipped across the country.  Items included boxes, paintings, and furniture. Everything was expertly packed. Upon arrival I did notice some slight damage to one of the furniture items.  It's something that can easily happen.  Ana at Pak Mail made taking care of the damage hassle free. All in all Pak Mail was fast, professional, did a good job, competitively priced, and were very easy to work with.

Mike C., Tucson, AZ/

May 13, 2016

Dear Ana,

Last summer I moved from Pittsburgh to California. I have a large collection of paintings, ranging in size from quite small to 60x68”. Some were framed; some had been taken off frames and needed to be rolled and packed.  Pak Mail Pittsburgh sent a crew of two men to my house armed with cardboard packaging custom cut for each framed painting and boxes for the rolled ones. Each painting was wrapped in protective paper and padding was added inside the cardboard packs. It took them an entire day to get everything packaged and ready for my movers! When I unpacked them in Pittsburgh, all were in perfect condition. More recently, I visited Pittsburgh and picked up about a dozen smaller paintings that I had loaned someone. Again, the paintings were individually wrapped. This time Pak Mail arranged the shipping. The paintings arrived, again in perfect condition, in two sturdy boxes lined with styrofoam pads. Throughout these processes, both the teams who did the packing and the office staff were a delight to work with.

Best wishes,

April 22, 2016

They shipped a fragile item to me in CA. Arrived in perfect condition. I would highly recommend this excellent shipper

Bruce H., San Juan Capistrano, CA

April 14, 2016

The packing was perfectly done and had resisted to a travel to France. The price paid is very soft when the job is well done!

H. Guirriec, Paris, France

April 12, 2016

For a recent move from Pittsburgh to West Palm Beach, I contracted with Pak Mail Pittsburgh to separately ship an oversized (90" tall) heirloom corner cabinet from Northern Kentucky. It arrived as scheduled, blanket-wrapped and in excellent condition, and was set in place by two men clearly experienced in handling big, heavy pieces. The planning and communication process with the folks in Pittsburgh was clear and very professional. I would not hesitate to use this company again.

Lisa S., West Palm Beach, FL

April 5, 2016

My husband and I needed to transition my widowed father-in-law to assisted living, which meant we had a ton to do in a limited amount of time, which was very stressful.  My husband and I live in Boston, and he only wanted one family heirloom, a working Victrola complete with a full set of records, all in the original wood cabinet.  Pak Mail offered the lowest estimate, but I don't make purchasing choices based on price alone.  How many times have we all been reminded that "you get what you paid for" after the fact?  What led me to using Pak Mail Pittsburgh was their attention and care.  They were totally on top of the transaction before it even started, sending me an estimate right away, following up with me to see if I had questions, revising the documents once my husband and I realized we needed additional insurance.  Their great skills in professionalism and organization made what was otherwise a very overwhelming situation (moving dad out of his home) very stress-free.  They made you feel cared for, and confident in their services.  They arrived to pick up the Victrola exactly when they said they would and they phoned to let us know when it would arrive.  The delivery service even helped carry it up our multiple flights of stairs.  And believe me, a Victrola with the full record collection is very, very fragile and intricate.  So I am pleased to say it arrived in PERFECT condition.  I can't recommend this company enough.  They were even kind enough to contact me to ask if I had a good experience with them.  HIRE THEM!

a. k., Jamaica Plain, MA

March 31, 2016

I needed to ship a very large and heavy package internationally. Ana and her group were very helpful in making sure this was packaged securely and that all the paperwork was filled out correctly in order to pass customs. Thanks so much for your help!

Travis G., Morgantown, WV

March 14, 2016

I purchased 3 Wedgwood items from a local auction gallery who referred me to Pak Mail Pittsburgh. I received my items today and was extremely impressed with the way all of the items were wrapped and protected. Outstanding job and I would definitely call upon them again for anything fragile. EXCELLENT!!!

Terry G., North Berwick, ME

March 10, 2016

My husband and I purchased a piece of art from a gallery in Pittsburgh and needed to have it shipped to our home in Boston. The gallery recommended Pak Mail Pittsburgh and put us in touch with Ana Duran. Working with Ana, from start to finish, was a delight. She presented us with our various options and quotes, worked with the gallery on getting specifics about the art, and answered all of our questions clearly and quickly. She stayed in touch during the whole shipping process, from the moment we accepted the quote to the moment the package arrived at our doorstep. We had great confidence that our art would arrive in perfect condition, and it did!! I recommend Pak Mail Pittsburgh and Ana Duran most highly and will definitely use them again.

Mckey B., Boston, MA

March 8, 2016

I inherited a piece of furniture from my mother in NC and needed to have it shipped to PA. The piece was very heavy and awkward! It was picked up and blanket wrapped and then delivered quicker than expected. The two delivery men had a very difficult time getting it into the house but they remained calm and professional. The piece was set up without any damage. The cost was about $750 including extra insurance that I purchased. I would recommend this service.

Joann R., Valencia, PA

February 10, 2016

Fast, professional service! Highly recommended for shipping oversized antiques. Thanks!

Steven C., Pittsburgh, PA

December 8, 2015

Pak Mail packed our 70-year-old deer heads with delicate horns and shipped them from Pittsburgh, PA to Los Angeles, California. They went the extra mile to pack these delicate items. I rate them a 10!!!

Pat S., Los Angeles, CA

October 5, 2015

What a smooth experience with Pak Mail. From my first phone call to inquire about moving some furniture from Pittsburgh to San Antonio everything went like clockwork. Kudos to Elaina and Mike for being so helpful with every detail. I would not hesitate to recommend Pak Mail to any of my friends or family. They are definitely a company that you can feel comfortable doing business with.

Carol W., Cranberry, PA

September 23, 2015

What a smooth experience with Pak Mail. From my first phone call to inquire about moving some furniture from Pittsburgh to San Antonio everything went like clockwork. Kudos to Elaina and Mike for being so helpful with every detail. I would not hesitate to recommend Pak Mail to any of my friends or family. They are definitely a company that you can feel comfortable doing business with.

Carol W., Pittsburgh, PA

September 9, 2015

Elaina arranged a move for me of a piano from Indiana to Pittsburgh and a large desk from Pittsburgh to Indiana. The price was half of what a major mover was estimating. And the move was done promptly and professionally. I was kept informed and both moves were without problems. I would recommend their services for anyone!

Christina P., Indiana

August 20, 2015

Fantastic service shipping from Pittsburgh to Sydney Australia! On time and no breakages. Super happy customers Down Under!

Kim VH, Sydney, Australia

August 17, 2015

I used Pak Mail this summer to get the contents of my mother's condo from Pittsburgh to Boston. Mike the owner was very accommodating because I ended up with twice as much as I told Pak Mail. Pak Mail came back the next day to finish the job. Mike was also very accommodating because I was having work done on my basement in Boston so he stored the pallets for three months until my basement in Boston was ready to receive the pallets. I had lots of fragile items and all arrived safely. I highly recommend using Pak Mail! They were very professional!

Elizabeth M., Wellesley, MA

July 22, 2015

Very pleased with the service I received from Ana at Pak Mail. While away from work I needed to overnight a large package and they were able to help me pack, schedule and deliver the package on time. I especially appreciated the extra effort to ensure I received all tracking information (through text and email) and that the package arrived ahead of schedule. I will definitely use them again for my shipping needs.

Lauran S., Pittsburgh, PA

July 15, 2015

We needed to ship family heirlooms from Pa. to Oregon and had no idea who to ship with. We took a chance with Pak-Mail Pittsburgh and we are glad we did. They are easy to work with and followed through on everything they said they would do. The packing crew showed up a few minutes early and finished on time. Although the single very large pallet was difficult to maneuver, we didn't have to worry about multiple packages. The delivery was arranged so we could be here and unpack right away. All parts, pieces, and hardware were packaged securely.

Richard P., Pittsburgh, PA

June 21, 2015

Pak Mail was awesome. I was moving from Pittsburgh to Brooklyn and didn't have any serious furniture, so I decided to have my stuff shipped. Pak Mail gave me the cheapest estimate, they were prompt and responsive both in communications and in picking up my stuff, and even reached out after the delivery to make sure everything was alright. My boxes were wrapped, boxed, palleted, and then re-wrapped, and nothing seems to have been damaged in transit. If you just need things shipped, this is definitely the way to go

Salem H.,  Brooklyn, NY

June 20, 2015

Absolutely top of the line.  Professional.  Responsible.  Don't hesitate! Rapid response time.  Excellent communication.  My expensive items arrived fast and safe. Worthy of highest praise. Highly recommend. Best packing and shipping in business.

Dr Afshine E., Los Angeles, CA

June 18, 2015

So happy I found this location.. Everyone was very friendly and incredibly helpful. Sending out if country is always stressful .. However my mind was put at ease when they went above and beyond to assure my package was delivered as it was held up in customs with a wrong number .. What has once been a nightmare has now become a very happy experience!
Thanks again Elaina and Ana!! I will be back

Melinda B., Pittsburgh, PA

June 10, 2015

I had a large painting to ship out of town. Following a friend's recommendation, I chose PAK MAIL for the job. They were very professional, knowledgeable, and attentive to our shipping needs. The painting arrived promptly and safely into the waiting arms of our daughter. I will definitely keep PAK MAIL in mind for future shipping needs.

Nan S., Pittsburgh, PA

June 9, 2015

I used Pak Mail Pittsburgh to ship a grandfather clock and china from my parent’s house to Denver. They did a great job at a reasonable price and everything arrived on time and with no damage. I will definitely use them again.

Mike S., Littleton, CO

May 25, 2015

I really can't begin to tell you how pleased I am with the level of service your company provided.  The crate was unbelievably solid and was so impressive that the delivery driver was raving about its construction.  When I opened the crate the level of care and attention to detail in the packaging of the cabinet was unparalleled.  My cabinet travelled I would guess about 3000 miles and arrived intact without a scratch.  To say that I am pleased with the professionalism of your company from the front office staff to the person who packaged my cabinet would be an understatement.  Your company does great work at a good price and I appreciate your services.

Neil C, Merced, CA

May 1, 2015

Okay to start with it's a little pricey but what to do with the family heirloom that's been passed around the family for 30 years? Amtrak had size restrictions. UPS wanted a lot more. Pak Mail delivered what they promised. The pick- up and delivery people were pleasant and accommodating. Elaine was helpful and informative and eager to please. when this fairly fragile heirloom was delivered it was in exactly the same condition as when it was shipped. And it was packaged just as they said it would be. The truck driver who delivered it even remarked upon the packaging. They kept us posted every step of the way and we knew when it arrived at its destination and when it would be delivered. And then Elaina called to follow up to make sure everything was okay. The next time we need to ship, we are calling Pak Mail. 

Bob A., Phoenix, AZ

April 20, 2015

I could not be happier with the services Pak Mail provided us. We needed a large furniture item shipped to us, one that was very carefully made and was just as carefully protected by Pak Mail during the delivery. The entire process was smooth and flawless, as we were kept up to date on the status of the shipment at all times and given plenty of flexibility in scheduling the final delivery. Our cherished piece of furniture arrived as promised, packed with precision and care so that it could not have been more safely wrapped. We're so pleased and grateful to Pak Mail for their service! We highly recommend them!

Ashley T., New York City, NY

April 10, 2015

I am not a prolific Yelper but I occasionally will write a review, mostly when a business goes above and beyond what I expected.  Pak Mail is one such business, starting with owner Michael's flexibility and sensitivity toward our situation (shipping deceased parents' belongings across the country.) 
The items -- including large paintings and other artwork -- arrived in Los Angeles from Pittsburgh very quickly and in perfect condition.  Not so much as a scratch on anything.  And, as I joked to Michael afterwards, I now have enough bubble wrap and styrofoam to recycle and use pretty much forever.
Admittedly, I did not have time to do any comparison shopping, but the price seemed reasonable to me for the pick-up, packing, storage and delivery.  Definitely a five-star experience -- the work itself and the quality people who did it.
Lisa M. Los Angeles, CA

April 3, 2015

Pak Mail Pittsburgh proved to be a great experience for me. I had a very special leather chair and ottoman from our family picked up in Ohio and carefully delivered to California. The entire process was flawless from start to finish. The customer service was also incredible from first call to quotation to follow-up as to how the delivery went on the day it arrived. I highly recommend Pak Mail Crate & Ship when needing reliable and trustworthy service to move any item

Dan M, Mountain View, CA

April 2, 2015

My brother and I researched online for several months to ship furniture from Ohio to California, and we were thrilled to find Pak Mail Pittsburgh Crate & Ship. From the moment I requested an estimate to the day my brother received the chair, all of the employees involved continuously kept in touch with us to make it an easy and seamless experience. The cost was the best we had found for the distance the item was traveling, and the packing and transport were very professionally completed. We had very little to do except be at the locations for pick up and delivery. I would highly recommend this company and it's competent and efficient employees for any small or large shipping needs.

Danis M., Youngstown, Ohio

March 27, 2015

My furniture arrived in immaculate condition and was packed with excellent care. I am really impressed with the people that came out and their professionalism and care for my furniture. My furniture was packed so well and the freight delivery men kept asking me what company packed it because he was impressed.

Paula M, Oklahoma City, OK

March 23, 2015

Superb service! The shipment arrived quickly and the contents (an antique) was packaged up beautifully!! I cannot see anyway that this item would have had any issues/damage in its transport the way it was packaged. They also worked with me by holding the item until I could make payment arrangements. Great company.

Joanne K, Salem, OH

January 13, 2015

Hey Ana,

Thank you so much for the great care you took to keep volume to a minimum while insuring perfect safety for the art: you did as well as the best specialists I have worked with, so congrats on a great job at a very decent price. I look forward to working with you again in the future.

Jacques, art collector and dealer, Dijon France

Thanks again!
J Protat
Dijon France

January 7, 2015

I had four framed prints valued at several thousand dollars that needed to go from Pittsburgh to Atlanta and Pak Mail Pittsburgh Crate & Ship came highly recommended. They certainly lived up to the recommendation and then some. The artwork arrived within the quoted time frame and because of the professional packaging they were in the same condition as when I dropped them off. The packaging was very thorough and it was obvious that the people who manufactured the custom boxes and packaging knew what they were doing. I would definitely recommend Pak Mail Pittsburgh Crate & Ship for your shipping needs. Anything from artwork to rooms of items, they can handle it.

Robert G. / Atlanta, G.

December 18, 2014

This company did a great job.  Shipped a piece of furniture.  It arrived in perfect condition and on time.  The personnel at Pak Mail were extremely helpful and friendly.  Could not ask for anything more.

Celeste R. / Pittsburgh, PA

December 12, 2014

So glad I heard about Mike McDonald @PakMail Pittsburgh by word of mouth. Everyone I spoke to or e-mailed was prompt, very personable and helpful. Service is excellent and they solved my problem of shipping furniture and various odd boxes that I could not transport my self (six hundred miles in winter) & too small of a load for any other way. Packed and shipped & arrived as promised. Very trustworthy.

Bonnie H. / Ellijay, GA

November 12, 2014

Fantastic in every way - service, safety, honesty, reliability, skill, resourcefulness, you name it! I have complete confidence with Mike and his crew at Pak Mail in Pittsburgh, and consider them our integral, trusted partner with the variety of shipments we need to make around the world. Sometimes we need them for a few days in a row, sometimes just once a month or so - they always deliver (pun intended). Often our shipments are large and delicate, like antique plaster life-sized statues, heavy marble or onyx candlesticks, etc, and we've never had a problem having shipped many hundreds of items with them. If you are even remotely considering a freighter in the tri-state area, use Pak Mail, they're reasonable and trustworthy in every way.

Michael Osella / Church Connection, Pittsburgh, PA

November 07, 2014

All has arrived and was put into storage.  I am not unpacking for a while; however all packages and crates arrived intact and in good condition. Thanks again.  Pak Mail was very professional, informative, communicated very well and made doing business a joy.  Kudos to a job well done!

Tim M., Slidell, LA

October 31, 2014

Pak Mail Pittsburgh Crate & Ship did an awesome job with my shipment from Pittsburgh to West Palm Beach. It started with Carlee who was most pleasant and efficient and ended with a Fed-Ex driver who was helpful beyond description. Thanks!

Sam N., West Palm Beach, FL

October 27, 2014

Aloha Mike,

You read my mind, I was going to email you this morning when I woke up. 

The painting did arrive in perfect condition. I normally don't have issues with long distance shipping, however this one was a major concern since it was a family heirloom being passed on to me. 

When I began researching online, your company was the first that I saw...and when I compared your services with others, there was no comparison. From my first correspondence and all the way through the process and right up to delivery, your customer care was exemplary. My family even reported to me how impressed they were with the two young men were who picked up the painting...dressed well and held a pleasant conversation with them. You made me feel completely comfortable with the fact that this painting, which reflected my childhood and family history, was in very capable and safe hands.

Mike, thank you so much for doing what you do so well. You customer service is perfection! Should additional shipping be in my future, from my childhood home in Moon Township, you will be the only person that I will call. Please thank your staff for all their help.

Frank L., Honolulu, HI

October 10, 2014

I really don't think words could ever express how outstanding Mike McDonald and his crew at Pakmail Pittsburgh are. I have never seen a person go so far above anything one could expect from a company. I wish they were in Florida, New York and everywhere I ship packages from. There is no one to compare and I have worked with an online company and shipped for 25 years for retail. I thought I was good until I met Mike McDonald.

Robbie L. / Pittsburgh, PA 

September 9, 2014

I recently had  my Mom's secretary ship from PA to Louisiana. I had called many places before I found Pak Mail.They were so accomodating. I could only be at the house for a limited  window of time which was not a problem for them. I also could not received the shipment for about a month after it was picked up. They were able to hold the shipment until I was home to receive it. The secretary was delivered on time and the men were kind enough to put it in my garage.The men who pick the secretary from my Mom's house also were very professional and handled the item with care.
I feel the cost of shipment was in line with service they delivered.
Thanks again Pak Mail Pittsburgh Crate & Ship.

Anne U. / Kenner, LA

August 25, 2014

I live in WASHINGTON STATE and was back in PA for a limited time for a family reunion. I won an Amish bench that I wanted shipped to my home, I contacted a couple of company's for an estimate, I even drove to one of them.  Their estimates for packing and shipping were very high. I contacted Pak Mail on the phone, I gave them the description and dimensions of the bench, they returned my call in a matter of minutes with what I felt was a reasonable estimate.  I delivered the bench to Pak Mail although they would have picked it up, completed the paperwork, made payment arrangements, and they took it from there. They notified me by email with details of the shipping and gave me a tracking number. When the shipment arrived at my home in WASHINGTON STATE I was impressed with the way it was packed and the care that was taken to ensure that it was not damaged.  I would use Pak Mail again and highly recommend this company for any shipping needs.  They sure came through for me. Thanks Pak Mail!

Fred T. / Tacoma, WA

August 11, 2014

Everyone from the Pittsburgh office to delivery to my home in Denver was absolutely terrific in every way. Professionally managed, extremely courteous just superb.

Thank you!
Chris C., Denver, CO

August 7, 2014

Thoroughly impressed with the job Pak Mail did. They arrived at my apartment in a timely manner, and were efficient in their removal of my boxes and furniture. I shipped my items across the country, and everything arrived undamaged. The company that did my delivery even commented on how well Pak Mail did at packaging all of my belongings. I would absolutely recommend Pak Mail to anyone in need of a moving company. Excellent customer service and job performance.

Andrea Tilstra, Boulder, CO

August 5, 2014

Wow! This company amazed me from start to finish. I am not from Pittsburgh so it was difficult to choose a shipping company. I had a mixed order (artwork, furniture and boxes) which they expertly packed and loaded on a shrink wrapped pallet. Delivery communication and service was excellent! Highly recommend you use this - we shipped from Pittsburgh to Seattle.

April Seamon, Seattle, WA

May 23, 2014

Buying internationally through the internet can be fun and rewarding but the cost of getting items back home can be the killer. Pictures for instance can cost much more to pack and ship than the item originally cost. From experience there doesn't seem to be much difference in price and service between the various shipping firms auction houses recommend - at least until I discovered Pak Mail's Pittsburgh Crate and Ship.   

What a difference. My enquiry for packing and shipping costs for my item (a framed painting) was responded to that same day and a quote price given. I was very surprised because, based on previous experiences, I was really expecting a much higher estimate and probably not for a day or two at that. Sometimes I have had to actually chase people for their prices.

Their price included complimentary pick up and basic insurance cover which I was happy with. So I asked them to go ahead.

I gave them my card details and within a day or two I received a UPS tracking number. I should say here that I thought the price would be for a basic USPS service so was pleasantly surprised that it would be UPS. What was even better was that the UPS service was super fast and my painting arrived safely just  a couple of days later.

Again my expectations were over-turned. I had expected the painting to arrive bubble-wrapped in a double sided peanut filled box of much larger proportions than the painting - which is why it all costs so much. But it didn't. It arrived perfectly and securely packed in a stout lidded box with tight, sealed packing straps keeping it all together. I opened it up to find my painting protected by card-board and then wrapped in gloss paper and thin bubble wrap. Nothing could have damaged it; it was simply thoughtful handling and someone really looking at the job and deciding what would be the best and most cost-effective approach. And the quoted price was held to.

Well done Pak Mail. Full marks for a swift, reliable and most importantly a cost conscious service to your customers.

MJD   Southern Counties. UK.

April 11, 2014

I was extremely fortunate that Mike McDonald at Pak Mail Pittsburgh Crate & Ship was very prompt and the first to respond to my inquiry. I work in Baltimore and needed to arrange packing and shipment of several unique items from Pittsburgh to St. Louis. With only online customer comments and ratings to rely on, Pak Mail Pittsburgh Crate & Ship was my first choice and it turned out to be the best! Mike was very attentive during the entire process, explaining everything in detail and keeping me in the loop. The shipment arrived on time and in pristine condition! The folks at the pick-up and delivery sites were extremely complimentary with the professionalism of the Pak Mail staff. When I had to make similar arrangements to ship from Virginia, Mike introduced me to their counterpart in Norfolk and I had an equally satisfying experience. No matter where I may need to ship from in the future, Mike McDonald will be my first call to get his recommendation. If every employee represents Pak Mail Pittsburgh Crate & Ship as well as Mike, the company is truly deserving of its high ratings.

Charlotte S., Baltimore, MD

April 2, 2014

Thank you so much for the BEST PACKING JOB I have EVER received. I have gotten packages from all over USA and this is the BEST. There was no damage to contents, Very Rapid Service, and Excellent Delivery to my home.  Package was easy to take apart and remove contents. I highly recommend this Crate and Freight Company and will use them again in the future..Thank you so much. D.Rice..North Carolina

March 28, 2014

Want to find the best and most caring business man in the country, then meet Mike McDonald for all your packing and shipping needs. I check on things, he beats me to the punch and checks first to see if the shipment arrives. He cares about my stuff more than I do. Everything arrived safely, with lots of packing material, which cost more than I paid him. I feel very lucky to have found him, I wish I had more to ship from Pittsburgh, but he made me realize wherever I am I would use Pak Mail Pittsburgh Crate & Ship to ship.
Thank you Mike and Crew for a job well done! Love you and your team.

Robby Levy, Delray Beach, FL

March 21, 2014

Mike and Pak Mail Pittsburgh Crate & Ship did a great job moving my household goods from Pittsburgh to the Aleutian Islands. Mike came out and gave an estimate. No other company would come out in person, preferring email. He underestimated the weight of my stuff, but didn't charge me anything for the additional weight. My stuff arrived on a small island in Alaska with no damage to anything. I would trust this company to ship anything anywhere

Lou Smith, Aleutian Islands, AK

March 17, 2014

I would highly recommend this company . We recently shipped a large and extremely delicate piece of glass across the country. It arrived in perfect condition. They were very helpful, professional and well-priced .They kept me informed of everything along the way. Ana was in touch with me through the entire process. Great choice for shipping!!

Stacey R., Beverly Hills, CA

March 11, 2014

I’m writing you today to give a review of services offered by Pak Mail to my company, Chamilia.  We have been so impressed with all that you have done for us in our move.  More specific, Ana Duran has been instrumental in coordinating our moving and has thoroughly impressed us.  She had very timely responses to all of our questions and had a great amount of patience for us as we asked question after question and a slew of clarifications.  She detailed every part of this move and was very proactive.  We have dealt with moving companies before and one such as yours who offer such great services are few and far between.  You know yours is a good company when everything is all done and we sit around and say again and again, “Wow, what a great company that was.  Ana was amazing.”   You guys showed up literally on the minute of our appointment.  The movers were discreet and professional, not to mention very organized.  Everything was inventoried to the T and packed with great care.   No mess was left over at the end.  This extends as well to the movers who delivered the items.  Plus, on top of everything, it was very affordable.  We want to extend our thanks to Pak Mail, the movers and to Ana herself.   You will be our first call the next time we need a move done.

Thank you,
Liz Arashida

March 4, 2014

Mike and the team were fantastic. They got a 9 foot & 300 lbs device from PA to TX in 7 days at a rate that was about 60% of my other quotes. Great packaging, great communications - thanks Mike!

Jeff K. Dallas, TX

March 3, 2014

I recently won several items at a local auction house and contacted Pak Mail Pittsburgh Crate & Ship as they were one of the recommended shippers. I spoke with Ana, and the shipping experience was perfect. I requested if the items could be expressed shipped to Florida. I made the arrangements on Tuesday for the items to be picked up from the auction house and I received the items on Friday! The items were packaged with care and came undamaged. The price was fair and for me the actual cost was less than 60% of the estimate. I never have had such a seamless and professional experience as I had with Pak Mail Pittsburgh Crate & Ship. They have my highest recommendation!

Steven L. Ft. Lauderdale, FL

February 13, 2014

If you are thinking of shipping something small, big, fragile, huge-locally, or across the USA, I highly recommend hiring Michael MacDonald at Pak Mail Pittsburgh Crate & Ship. No question was too big or too small or inconvenient. One must understand my family…we are remarkably demanding! We don't hesitate to call, to question, to ask... even on a week-end or an evening..and..............oh man, do we ask! We ask for an additional delivery, make excessive phone calls, needing clarification on this, and on that. Mike always, and I mean always, responded to our pleas immediately. I began to call him "Oz"- he was like the Wizard of Oz- for our family. He always had an answer, and always had a plan.

But this of course, is not the really important part. My shipment arrived across country in PERFECT condition. The glass photos, the furniture, the glass vases, the framed pictures, the awkward, gorgeous huge marble sculpture all arrived in perfect condition. Every inch was packed to perfection. The shipment was packed from start to finish like a well-executed movie. The packers came to our home, and quickly organized and packed the entire house. They were so personable, strong and kind!
Then they took the shipment to the warehouse for additional careful packaging.
Mike advised me every inch of the way.

I recommend him and Pak Mail Pittsburgh Crate & Ship so highly.
And now another important piece-for the service, the perfection, the delivery-Mike's prices were even lower than his competitors!!

Susan C., Langley. WA

February 10, 2014

Words could never express how impressed I am with Mike Macdonald and Pakmail Pittsburgh. Having been in a business where I shipped 500 to 1000 packages a day and received hundreds of packages from many companies, I have never seen anyone pack as carefully and safely as the 12 paintings that I shipped from Pittsburgh to Florida.  They came exactly as I sent them.  I have a 70 year old lamp that was my mothers that I have been afraid to ship as it was so special to me,  it will be apart of Mike's next shipment for sure.  He saved me the drive.  Great to deal with and fair, kind and honest.  I can say enough!!

Robby L., Delray Beach, FL

February 7, 2014

I recently purchased an antique at auction , great - I live in Australia , now what do I do !!. Mike made the entire shipping process a dream from initial pick up to delivery & he advised me of every step & requirement for international shipping . Mike,s great sense of humour took the stress level way down and he soon put me at ease . So I can highly recommend Pak Mail of Pittsburg USA . Thanks mate / Mike !!.


February 7, 2014

Hi Mike,

Being faced with the daunting prospect of having to ship a large quantity of my possessions from Pittsburgh to England, I count myself very fortunate to have found Pak Mail. All involved were very helpful in exploring shipping options and ensuring that my items were packed well for the long voyage. Everything arrived home in a timely manner, secure and in good order. I very much hope to use this service again in the future and would like to thank Mike and the team for their friendly and efficient service.

Andy K, Dover, England

January 6, 2014

I wanted to move my mom's dining room set from Pittsburgh to Houston. Most of the nationwide moving companies don't handle such a small shipment, and those that do wanted to charge me a full household goods moving price. Mom had passed away and although I wanted her set for sentimental reasons I thought I'd have to donate it instead because of the high prices quoted. Fortunately a customer service rep at one of the nationwide moving companies suggested I try Pak Mail Pittsburgh Crate & Ship.

I contacted Pak Mail Pittsburgh Crate & Ship and was quoted a price that was about 1/3 of the nationwide moving company prices, so I contracted with them. Pak Mail picked up, packed and arranged for shipping. My dining room set was delivered by FedEx in perfect condition on the date agreed. The FedEx driver even delivered the furniture into my garage, which I had not expected but was very welcomed as we were expecting rain that day. Communications with Pak Mail were excellent throughout the entire process.

I'm very happy with Pak Mail Pittsburgh Crate & Ship and would highly recommend them to others who might need to ship from the Pittsburgh area! 5-stars!!

Hyrn S.

January 6, 2014

I went to Pak Mail Pitt to ship 3 of my guitars and an additional box all the way to Oman and I was worried (as I would be with any long-haul shipping company) that my guitars would somehow get damaged or lost in the process. However, I received my goods in less than a week and my guitars were in perfect condition. I dealt with Ana for most of the process; she was really helpful and seemed to care about the shipment just as much as I did! I'd recommend only this company for anyone within close distance to Pittsburgh, they will definitely make sure your stuff gets to you safely and on time. The last time I went through a shipping company it took almost two months for my boxes to arrive, and they looked to be handled poorly on the way. But Pak Mail really did an excellent job for a great price, considering the size of the cargo and I cannot see myself going through any other company in the future

Ali S.

December 30, 2013

I have a Chinese antique chair to be shipped to Hong Kong and I appointed Pal Mail Pittsburgh to arrange the shipment. Ana Durban and her team did a professional work in packing for my fragile marble seat top and delicate carving chair. Pricing is absolutely reasonable. I enjoyed to deal with her in the process as her responsible working altitude and prompt response and action regardless of order quantity. As an international customer I woudl like to recommend Pak Mail.


December 4, 2013

Dear Mike,

Thank you so very much for such an excellent job packing and shipping our  family furniture to two different addresses in Arizona.  We so appreciated your ability to pick it all up on rather short notice as  we had a limited time in Pittsburgh. Each delivery  arrived at the arranged time. In fact the entire process was  incredibly fast considering it was delivered Thanksgiving week  and there was some pretty heavy  weather between here and Pittsburgh.   Since  these items  are of sentimental value we were especially pleased with the  care  with which it was  all handled when packed and unpacked. All the  pieces arrived in perfect condition.  

Polly G. Tucson, AZ

December 3, 2013

To whom it may concern, just wanted to thank the staff for being so helpful with sending furniture to our daughter.  I was given the name of Pak Mail Pittsburgh Crate & Ship while searching for a moving company of a small load (one room & a couple odd pieces of furniture).  Very prompt with submitting an estimate then making pick up arrangements.  We anticipate delivery in about a week. Perfect timing.  I would highly recommend your services.  Thank you Mr. MacDonald!

Patty R., Steubenville, OH

November 7, 2013

I would like to thank Mike and Ana for their excellent service in regards to some antiques I recently purchased. They organised the whole thing for me, from pickup and packaging from the local auction house to shipping the items to Perth, Australia. The whole process was effortless on my behalf and this was due to the fast and efficient service from Pak Mail Pittsburgh Crate & Ship. Thanks again, I would certainly have no hesitation in recommending them to anybody.

Perth, Australia

October 28, 2013

We moved furniture and other household items from Pittsburgh to the West Coast. Mike and Ana were veryy professional from the beginning and throughout the process. Pricing was very reasonable. Pick up was on time and the folks who came to pick up the goods were very courteous and thorough in the packing process. Mike and Ana kept in touch through out the process, storing the goods until we were ready for delivery and following up with tracking details as the shipment progressed out West.
The delivery process was just as good. The delivery was made within the specified 2 hour time window. The driver was pleasant and helpful and courteous. The goods arrived intact.
Would definitely recommend Pak Mail Pittsburgh Crate & Ship.


October 19, 2013

I had just over 1000 pounds to ship from Ohio to Arizona. The large trucking companies either wouldn t take the order because the size was too small for them, or they would quote a ridiculous price. I talked to Ana at the Pittsburgh office. She gave me a reasonable quote. From there, she was very professional in handling the entire shipping process and even monitored it until it reached my door. I actually enjoyed going through this process because Ana made it so easy. You can put your trust in her....she s a sweetheart!


September 26, 2013

Recently I've had to ship large canvasses to various galleries around the country. Most pieces are usually around 6' square or larger. These pieces have a fairly high value and need to be properly packaged, insured and delivered on time. Everyone at Pittsburgh Pak Mail is extremely friendly, responsive and professional.  They've come to my studio and packed, in some cases, over 20 pieces onsite and delivered within the week to a gallery across the country. In one instance I had a shipment that needed to arrive a week earlier than we had previously estimated and Mike MacDonald was on it immediately, making arrangements and helping with the pricing and logistics to make it happen. I really can't say enough great things about everyone at this company and their way of doing business. Pittsburgh Pak Mail is my exclusive go to shipper.

Michael Lotenero, Pittsburgh, PA

September 25, 2013


Just wanted to let you know that we are here in Bluffton and unpacked the pallet. Everything was In great condition.
We were so impressed with how you packaged our valuables so very well. Thank you so very much!


Cathy T., Bluffton, SC

September 16, 2013

Hi Mike. Yes, everything came on time and looked great. I was surprised how everything fit onto one pallet. The delivery driver was great and on time. Thank you for your service.

Maura S., Portland, OR

September 15, 2013

HI Mike, everything went very smoothly on both ends. When I was in Elizabeth the drivers were very courteous and hard working in the heat. We had a challenge w/the wardrobe in getting it out of the 2nd floor, but we all figured that one out. Smooth sailing after that. On this end, the driver was also on time/ courteous and put the pallet into the garage for us. Everything looks good so far...still opening a few boxes today. All in all this was a positive experience. I would highly recommend your company and if the occasion arises with removing other items from my dad's house, would definitely use you again.

September 14, 2013

Pak Mail Pittsburgh Crate & Ship delivered exactly what it promised - efficient, prompt, and professional pickup and delivery for our complicated order to ship from Pittsburgh to Seattle. Ana at Pak Mail went out of her way to make the process smooth for us and to keep us posted on the progress of the shipment. We had looked into a variety of shipping services and were extremely pleased with our choice of using Pak Mail.

Caren Sniderman, Seattle, WA

September 01, 2013

Thank goodness for Mike and Pak Mail! What a difference it made having their help in mailing a variety of items to special friends of my cousin. Handling her estate was so much smoother having Mike by my side to help. thank you! Comments from recipients were along the lines of "wow! I have never seen anything packed so well!" My cousin had found him and I was well served in following her instincts! Thank you, Mike. 

Penny Saunders, Atlanta, GA

August 17, 2013


Thank you so much for your timely and efficient delivery of the desk. Everything went smoothly on both ends, pickup and delivery. Amy said it was very nicely packed, and arrived in perfect condition. We would be happy to add comments to any customer service blog you might have.

Emily F, St Louis, MO

August 10, 2013

We are a small custom furniture design business in Pittsburgh and use Pak Mail to ship some of our bigger pieces. They do a remarkable job and have wonderful, friendly service. A recent customer wrote a very positive review on their coffee table, and included in the review how amazing the piece was packed and shipped ("And the way you packaged it was amazing. I can't thank you enough for you time and attention!") - thanks Pak Mail! 

Jenna Shock RECLAIMED THINGS, Pittsburgh, PA

June 14, 2013

Dear Ana

We pick up our lovely chair in yesterday without any trouble. Thank you for good packing and all arrangement.

This was my first time to import from U.S. Thank you for all supporting from your office stuff!

best regards,
Sakai N.

June 6, 2013

Good Morning Mike,

I also want to take this opportunity to thank you again for helping make Shelby’s move a little less stressful!  Knowing that her furniture and belongings were entrusted to professional and responsible hands, meant a great deal to us.  I would recommend your company to anyone.  I only wish you were located on this side of the state so we could hire you to move us into our new home at the end of the month!!!

Have a great day!

Nancy J., Pottsville, PA

June 5, 2013

Mike took a terrific care of my move to LA from Pittsburgh (yes, that far!). It was a small move that regular moving companies would not welcome at all and make it pricier than it should be. For this move, I paid almost $1000 less than what I was asked for from brand name moving companies. What's better, I was able to track my shipment through UPS Freight. Also, unlike van lines, Pak Mail put my stuffs into two large crates; so there was zero possibility that my stuffs get mixed with others' or lost. Everything was delivered intact within only two weeks (2-3 days to make my shipment ready + 5-6 days to arrive at local facility + 4 days of memorial day weekend). Mike arranged everything from pick up to home delivery and he was always prompt to answer my questions and concerns. I've received replies from him within a day for sure; usually in 2-3 hours and sometimes almost instantly. In conclusion, I'd definitely recommend Pak Mail Pittsburgh Crate & Ship!

May 23, 2013

Dear Michael,

Just a short note to thank you for the timely delivery of the bookcases from my mother's home.  I wanted to let you know I was very impressed with the two young men who arrived at my home with smiles on their faces and professional demeanor after having driven the PA Turnpike so early in the morning to arrive at the expected time.

They are a credit to your company.

Sandy M. Wayne, PA

May 20, 2013

I was looking for a solution to ship several odd sized fine art paintings to Denmark and am glad I found Pak Mail.  They found the best rates, provided several alternatives and were very easy to work with.  Best of all was the quality of work in packaging up the paintings to protect them on the journey.  They arrived safe and sound.  When I had to ship again - it was great to know Michael and his team were only an email away.  They'll come to pick up the shipment too.  Great service, fast, efficient and very professional.

Scott H. , Bethel Park, PA,  May 14, 2013

May 15,, 2013

On two occasions, I had to ship a large number of freight across the country and even into Canada in one instance. Mike @ Pak Mail was a super big help, made my life so much easier by taking it on with ease. I just had to let him know what, when and where and the rest was history. We were even a little unorganized and did not have all of our stuff prepared properly for long haul travel, not a problem, Mike took care of it without hesitation. Our equipment was handled and received with great care and not once was I worried about anything. It all arrived on time as promised and he even aided by closely monitoring the shipment, regularly sending me updates without even being asked. I strongly recommend this business for any local or cross country shipping needs!

Saad A, Los Angeles, CA May 8, 2013

April 9, 2013

Ana and her team carefully packaged a large antique painting. It arrived in Nashville safe and sound. Great work. Thank you!

April 17, 2013

Shipment was super quick and very painless.  The owner of the company, Mike MacDonald, personally made sure I was happy, and that everything met my satisfaction.  After my very large package was shipped, I unexpectedly had to leave town.  It was not a problem, as Pak Mail asked me for an alternate destination, and shipped it to a Fed Ex store close to my home, awaiting my return.  My shipment was very well packed, and extremely secure.  I give Pak Mail Pittsburgh Crate & Shipmy highest recommendation.  I would use them again over and over.

Darla S., Stanton, TX

April 2, 2013

Thank you so much for your email follow-up. YES!!!! The stain-glass window arrived and was packed amazingly!!! YRC delivered the window and everything was great. Thanks again for you help. I look forward to working with you again if I purchase more items from the seller.

Michael P., Norman, OK

March 21, 2013

Dear Mike,

I was absolutely amazed to see my large pallets arrive with the complex packing, boxing and securing of my family treasures.  Fortunately, Steve, the wonderful driver for Old Dominion arrived on time and was willing to stay an extra 1/2 hour to help get the packages off of the pallets so that he could take them back with him.  He went way beyond the call of duty to slice open the boxes, so that I could get the smaller boxes and shrink-wrapped pieces into my garage.  And he and I marveled over the incredible packing job that you did.  He had never seen anything so well packed in all of his years of driving and told me that I needed to call you today.  So, please accept my thanks and rave reviews via this email.  I have not opened all of the smaller boxes yet, but assume that everything is in good shape.  I don't see how anything could have been damaged after the way you packed it. 

It was such a pleasure to work with you--your customer service, friendliness and professionalism set the gold standard!



I worked for about 4 hours today unwrapping and arranging the family treasures.  I was pleasantly surprised that the wrapping was done in a way that was easy to remove. There was not a lot of tape to cut through or cross-wrapping.  It was simply and scientifically done to protect it in shipping but to also protect the customer from frustration and exhaustion in the unwrapping.

Diane P., Houston, Texas

March 5, 2013

I would absolutely use Pak Mail again; very professional and followed up every step of the way. The item I shipped required a timely delivery, it was a large piece of exercise equipment and presented numerous challenges, however Pak Mail did a great job. Kudos to the Pak Mail team.


March 1, 2013

I just want to thank Mike and his company for his outstanding service regarding the shipment on a very sensitive piece of medical equipment. His concern for the equipment and communication was only surpassed by the excellent packaging. I'm across country and to leave a multi- thousand dollar item ($10,000 to be exact [new]) in the hands of a stranger was disconcerting to say the least. However, Mike's demeanor on the phone relieved me of any anxieties I may have had.

Mike will be my man in Pittsburgh and Pak Mail anywhere else. Thanks again!

William B. Clearfield, UT

February 20, 2013

We recently had the contents of my Dad's house ( furniture, china, crystal, lamps, etc.) packed by Pak Mail and delivered from Pittsburgh to Northport NY, Houston, Texas  and Nashua, NH. Everything was well -packed and arrived in perfect condition. I would definitely use them again!

Karen D, Northport, NY

February 16, 2013

Hi Mike,

We are now enjoying our wicker furniture in sunny Florida! It arrived in perfect shape. The delivery driver was extremely courteous and even helped us unwrap everything. I'm very happy with the great service you have provided throughout the process. Thank you for following up.

Linda G. Ft Lauderdale, FL

January 1, 2013


We have returned from our trip to Florida and the girls antique beds are up. They love them!

I want to thank you for your exceptional service. Everything arrived in excellent condition and in a very timely manner.

We would recommend your service to anyone anytime!

You are a blessing!
Mr and Mrs R.,
Pittsburgh, PA

December 19, 2012

Hola Ana:

Hope Sandy didn't cause too much bad weather for you all.

The amp arrived yesterday.  Let me tell you that the packing job was absolutely amazing.  Please pass this on to the individual who prepared the crate for shipping.

I unpacked the amp, put in the tubes that were in their own shipping container, powered it up, plugged in my guitar, and it worked beautifully! Again, this is a testament to the professional packing and shipping that you provided.   This is a 52-year-old piece of musical equipment.  So, I was very concerned about potential damage during shipping.  After all, it's a long, bumpy road, from PA to CA! 

Thanks again for your professionalism.


December 7, 2012

The furniture was delivered at noon today. My husband and I just finished unwrapping it and it's in perfect condition! I am overwhelmed with appreciation. I was terrified to have this furniture shipped because of it's history and how special it is to my husband and his family. Not only is it all here safely, but the cost was considerably less than all other quotes I received! Thank you so much for the care you took to package it well. Please feel free to use me as a reference any time!

Sandy H, Centennial, CO

November 13, 2012

Dear Ana,

The package arrived in great condition...and I thank you for the lower shipping price!

Your kindness and expertise is very much appreciated. Whenever we purchase from Dargate in the future, I will be calling you!

Blessings of the holiday seasons, Ana,

Fr James

October 11, 2012

I recently had the task of arranging a move for my Mother s things from Pittsburgh to Cape Cod and Vancouver, BC, Canada. From my first conversation with Ana, to the day of the actual pickup with Mike, I could not have been more impressed. Mike and his staff are professional, efficient and courteous. Among the things shipped, there were an antique marble clock and 2 marble tables. Everything arrived in perfect condition. Mike and his staff do a great job of packing and crating and then finding the most cost effective method of shipping. Pak Mail Pittsburgh Crate & Ship is a rare find and a model of how to run a business.

Judy B

October 5, 2012

Hi Mike,

We unpacked the antique pieces and phonograph last night and everything arrived safe and sound.  Thank you so much for the wonderful customer service you and your company provided.  I will highly recommend your company to friends wanting to ship items.

Thanks again,
Jackie M.

October 5, 2012

Hi Michael, 

Just wanted to let you know that we arrived in Arizona this week and checked out my daughter's shipment....everything arrived in perfect condition and I was really impressed with the way the glass pictures had been packaged.  Please do not hesitate to use my name as a reference should you ever need one.

Thank you!
Sandee M.

June 14, 2012

Now that s the way to run a business . That s what my husband said after Mike and his crew packed 14 boxes of our Aunt s estate (mostly china) for shipment across country from Pittsburgh to California. They came on time, went right to work recording and carefully packing items. After loading them into his trailer, he explained the next step. They take the boxes to their warehouse, where they add additional packing, and crate everything for freight. All of this was set up through a few inquiring emails over the course of a few days. I never actually talked to Mike until I met him on pack day! What we thought was going to be the most difficult part of estate disbursement, has actually been the easiest! We highly recommend Mike and PakMail Pittsburgh for any shipping needs. Great job, Mike and many thanks.

Continued success, Kathy H.

June 8, 2012

Hi Mike,

Thank you and Pak Mail Pittsburgh Crate & Ship for the painless process of moving our ten server racks from Pittsburgh to San Francisco.  Our building is not very equipped for such a move down seven floors and your team handled it flawlessly.  The process was much quicker and smoother than we thought it would be.  Thanks for taking something that seemed so complicated and making easy and much less stressful for us.

Thank you,
Kevin G., Pittsburgh

May 25, 2012

Hi Mike,

Pak Mail Crate and Freight was the perfect solution for my particular shipping need, a solution both professionally and personably carried out. After the death of my father and the distribution of personal items from our family home in Pittsburgh, I was faced with the daunting task of getting a few items of both personal and monetary value across the continent to Whitehorse, Yukon, in northwestern Canada near Alaska. Packing the somewhat odd-sized and fragile items securely was a high priority, as was dealing with Canada Customs. It turned out that the latter essentially doubled the cost, so Mike from Pak Mail costed out shipping to a nearby Alaskan community of Haines, close enough for us to drive down and take the items through custom ourselves. Mike’s arrangements (truck to Bellingham, barge to Haines) worked perfectly and our parcel arrived safely in Haines in short order, so short in fact that we couldn’t pick it up until a few weeks after its arrival. To ice the cake, the Linden Transport terminal in Haines stored our shipment for free! Thanks to Mike and Pak Mail for their conscientious and courteous anxiety-reducing service at a time when I really needed it!

All sincerely felt! Take care, and perhaps we’ll cross paths again.
Cheers, Don, Whitehorse, Canada

April 16, 2012

I have recently used services of Pak Mail Pittsburgh Crate & Ship to pick up a painting from Dargate Auction Galleries and to pack and ship it to my address in New Jersey.
They offered 1) the best (cheapest) rate 2) their service was excellent - i.e. the painting was very professionally packed 3) most importantly Pak Mail representative - Ana Duran was excellent in communicating with me both by phone and email. I would highly recommend their services.

Alex - Artfira Gallery, Bayonne, NJ,

Apr 12, 2012 

Recently my father, who lived in Pittsburgh PA, passed away suddenly. Our family had to take apart their home. We are three children who all live on different coasts. Pak Mail Pittsburgh Crate & Ship did our packing, shipping and delivery with such care for our valuables, such kindness with us and such wonderful and freindly service I will never use any other service and highly recommend them to any one. We shipped mirrors,furniture, antiques to Florida, A full set of dishes, antiques, furniture and crystal to California, they items were well packed, delivered on time and with care and courtesy to our busy schedules. Not one item was lost, and not a chip on any item! But the best part of my experience was the incredible service on both the shipping and delivery locations. Terrific communication, service and care. Thanks to Mike at Pak Mail all our memories were preserved.

 Jeanne - Santa Monica, CA

April 2, 2012

Hello Ana

I wanted you to know that my Pink Lamp arrived today safe and sound as you packed it. WELL DONE and thank you very much indeed.

Kindest regards

March 30, 2012

I recently left my watch at the Comfort Inn in Cranberry, PA. I was pleased when I returned home to find Ana had taken care of my problem since the watch was a gift from my late husband and a treasure to me.


March 22, 2012

My siblings & I recently lost our mother and it was necessary to close her apartment which only added to the weight of our loss. Mom lived in Sewickley, PA and the three of us live in the southwest and we were faced with the very real challenge of finding someone in an place that none of lived in and in whom we could trust. As importantly, we needed someone who could ensure that our family "treasures" would be be handled with respect, packed with care and shipped safely. And then, of course there's the money. Michael & his staff at Pak Mail Pittsburgh Crate & Ship exceeded our expectations in every respect. These folks are sensitive, efficient and highly professional, very user friendly and easy to work with. We could not be more appreciative of the service they provided us and it is difficult  to imagine that another company could do a better job at a better price.

Charles M,
Austin Texas

March 10, 2012

Hey Ana,

I received the package. Very nicely done, very well packaged. Thanks for making this an easy experience.


March 1, 2012


Thank you very much for your prompt attention to shipping our mother's belongings. You made it very convenient to meet with you during my brief visit to Pittsburgh and that was very much appreciated. My sister received our precious family furniture pieces in perfect condition. I can't tell you how much we appreciated your services and flexability. Thanks again.

Pat A. Bangor, ME

February 27, 2012

I had to have 2 antique clocks shipped from Pittsburgh to Milford, Ct. Ana was so helpful, friendly and professional. I couldn't be happier. They picked the clocks up from the auction house, packed them and shipped them to CT, all for a great price. One of the clocks was made in the 1800's and had a thermometer and a glsss, water-filled barometer on it. All arrived without a scratch. I will definately use their service again. I will also recommend them highly to anyone in need of shipping service. You won't be sorry if you choose Pak Mail Pittsburgh Crate & Ship.


Feb. 13, 2012

Hi Mike,

Things have been crazy here all day, but I’ve been meaning to write you a note. Yes, everything arrived safe and sound. The delivery went smoothly, the gentleman who delivered the crate was extremely polite and helpful. We were extremely impressed with how well the paintings were packed. I can’t thank you enough for the time and attention you’ve spent on this. Your customer service has been incredible and you truly have been a pleasure to work with. I look forward to working with you again next time we need something shipped in your area.

Kind regards,
Kathryn, Fine Art Specialist, Boston Auction House

January 13, 2012

I had to have 2 antique clocks shipped from Pittsburgh to Milford, Ct. Ana was so helpful, friendly and professional. I couldn't be happier. They picked the clocks up from the auction house, packed them and shipped them to CT, all for a great price. One of the clocks was made in the 1800's and had a thermometer and a glsss, water-filled barometer on it. All arrived without a scratch. I will definately use their service again. I will also recommend them highly to anyone in need of shipping service. You won't be sorry if you choose Pak Mail Pittsburgh Crate & Ship.


Janurary 13, 2012

My father passed away who lives in Pittsburgh, PA. He had personal property which I inherited and had to have shipped to Ft. Lauderdale, FL. I used Pak Mail located at 20120 Route 19, Suite 105, Cranberry Township, PA 16066 owned by Mike and Ana. They came out to my Dad's house to estimate the cost of shipping his valuable paintings and collectables. When I received the shipment in Florida there was no damage to any of the items due to how carefully it was packed and crated. Even the driver had commented that he never saw anything packed so well. The actual cost was as per the estimate quoted. I would highly recommend using Mike and Ana at Pak Mail in Cranberry for any of your shipping needs.


January 6, 2012

Great folks, great service, very customer service focused. Had to ship items from Pittsburgh to St Pete and they even arranged for drop off and delivery in St Pete since I could not be there to receive the freight shipment. Highly recommend these guys and would definitely use again


Dec. 4, 2011

Mr. MacDonald,

I recently used your business to ship 5 framed posters that arrived yesterday,  I  can't explain how happy I am with your sevices.  Your employees did the best job packing these items I have ever seen in many years of having things shipped to me, they thought of everything that could go wrong and protected it .  On top of that they were timely in responding to my emails and your fees were by far the lowest in your area.   Just wanted to let you know that you have a very professional business and exceptional employees , I will definitely use your business in the future.  Thank You.

Nathan J.

Nov 10, 2011

Hi Ana

Just to let you know that the shipment arrived safely today. Your package was a work of art with another work of art inside it! It was perfect - thank you. I am also pleased with my painting.

With kind regards,

Williams & Son
1c Royal Parade
Kew Gardens
Surrey TW9 3QD

Nov 2, 2011

The packing of my fragile antique clock was a work of art in itself. Impressive professional service delivered in a very personal manner.


Oct 13, 2011

I was very pleased with the excellent service and reasonable prices I received from the Pittsburgh Pakmail.  Thank you Ana for your assistance and getting me back my mouse pad and mouse so expediently!

Maria White
Reading, PA

October 12, 2012

Very professional, timely and good follow-up. No run around or misquotes. Will use again.


September 23, 2011

While researching online for days trying to find someone to bring my grandfather's glass bookshelf and end table from Pittsburg to Arizona I finally found Pakmail. The owner, Anna, was very helpful to me and explained the process and any concerns I had. I agreed to have them pack my heirlooms and send them to me. Little did I know then that the care and concern she provided was outstanding...above and beyond anything I had expected. She was in contact with my elderly aunt and uncle and myself throughout the whole process. I was alerted with each step they took...both by phone and by email. My aunt and uncle were also very impressed by the man and his son who went to the home to pick up the pieces. My aunt mentioned that they took great care "as if it were their own". Words cannot begin to express the thanks, comfort and excitement as the pieces were delivered. My fond memories of my grandfather came rushing out as I unpacked the pieces...all in perfect shape...even the glass doors. I am extremely grateful to Pakmail...especially Anna...and will always remember the memories of the furniture as well as their journey across the country. Thanks guys...you are awesome!

Yahoo Local User

August 26, 2011

Pak Mail did a fantastic and quick job packing and shipping a fragile oversized expensive wood chair for me. I needed to have it shipped from Pittsburgh to Los Angeles and they gave me the best price and ability to pack it for me, which no one else I spoke to came close to. Especially, in regards to the shipping price. The closest other price I found was double Pak Mail's quote. The chair arrived in perfect condition. In fact, the box itself looked like it hadn't even been touched. The packing was ironclad. I highly recommend them for odd shape / oversized object packing and shipping as well as regular shipping, especially of high-value items.


Aug 12, 2011

I had the pleasure of working with Pak Mail Pittsburgh Crate & Ship for shipment of a vintage dining room set from a family estate in Pittsburgh to Cincinnati. Everything about the process was efficient and professional - from the first contact to the follow-up. Most impressive was the consideration for scheduling the pick-up, assisting my family to get items loaded to several vehicles plus the most comprehensive packing I have ever seen. Even the team I hired here to unload the shipment remarked they had never - ever - seen such a spectacular job of packing. For the size of this job - under 1500 lbs. - Pak Mail was the ideal solution. Thanks!


Aug 9, 2011

This company offers excellent customer service, from providing cost estimates, packing and shipping. All of this was done on a rush basis, to quickly move antique furniture and very fragile china and artworks from Pennsylvania to Los Angeles. I made all of the arranges long distance as well--never leaving California! Everything arrived in perfect condition. There were no mysteries, nothing to worry about. Mike Macdonald handled everything reliably with top notch professionalism and politeness. I will certainly use this company again when the opportunity arises.


July 29, 2011

For my one-year temporary work assignment out of state, I had too much stuff to take with me in the car (or even a U-Haul trailer) and not quite enough for the typical minimum imposed by interstate movers. So I tried Pak Mail. It really fit what I needed.

Mike MacDonald, who is a consummate professional, took care of everything for me. I thought at first he would just be my contact and the person who does the scheduling, but he came himself with two other guys to do packing and to drive my stuff back to their facility. He called me promptly to report the weight and cost, and then he followed up by informing me when my shipment had left the departure depot and when it had arrived at the depot near my new address.

As I was re-assembling various things in my new home, I had trouble finding a few parts. I called Mike, and he responded very promptly by reminding me how those parts were secured when they were packed. Then, I found that two small items had been damaged in the packing or the transport (hence, four stars instead of five). Not only did Mike agree to reimburse me for replacement value, but he did so without demanding receipts for proof of purchase. Admittedly, he probably did this because these were inexpensive items, but still it's a sign of professionalism.

This is a reliable and professional operation that I'd recommend, especially if you are working with Mike MacDonald. The prices aren't cheap, but they aren't totally outrageous either.

Ben B.
Sacramento, CA

Jul 28, 2011

I just got my shipment of family heirlooms from Pak Mail Pittsburgh Crate & Ship. Mike and his crew were excellent, efficient, convenient, and a complete pleasure to deal with. Better than that all my treasures arrived on time and in perfect shape, down to the last goblet and wedgewood platter! I highly recommend this outfit if you have anything to ship that you care about!


Jul 26, 2011

These guys are awesome. I live in Las Vegas, and needed a bunch of stuff of all descriptions shipped out from my folks basement in Pittsburgh. I have an absolutely crazy traveling schedule, and my folks schedule is complicated as well. Also, I didn't want my folks to have to pick up the heavy objects and spend lots of their valuable time packing up my stuff. Pak Mail was able to help out in every way - they worked around our schedules, and when the time was right on both ends, were able to jump on it right away. Their crew came over and packed everything up, my folks didn't have to do a thing. It was shipped promptly, arrived on time, everything was packed great and in good condition, and it was unloaded on my end. Plus, they have great customer service and were a pleasure to deal with through phone and email. I'll use them again, and recommend them to all.


Jul 11, 2011

Pak Mail Pittsburgh Crate & Ship did a great job on my move from pittsburgh to houston for a very competitive price! The delivery time was very quick. Great customer service (Ana who worked on my move was always available and extremely helpful) I would recommend them without a hesitation!!!


Jul 9, 2011

I am an international student who was moving back to my home country. I was not very familiar with the whole shipping procedure, and had some unhelpful conversations with people in other moving companies. Eventually, I found Pak Mail and was in contact. The staff was very helpful and nice. It made the entire move fairly hassle-free. It was great!


Jul 7, 2011

Pak Mail did a great job on my move for a very competitive price! The delivery time was very quick. I would recommend without a hesitation.


June 27, 2011

This service was not only most affordable (~1$ per pound) but Mike was very prompt with updates. I packed my belongings- they took them all out to the truck (1 flight of stairs, about 6 steps involved); my boxes were saran-wrapped into 2 bundles and strapped onto a pallet. The person who delivered was kind enough to haul away the pallets. So far, no damage to my belongings and everything arrived safely in a week!

Ruthie S.
Seattle, WA

June 6, 2011

I had two days in Pittsburgh to pack up my husband's childhood belongings and I found pakmail on the internet. I sent an email to Mike on Saturday and had a response within an hour (if not less). I had packed up 14 boxes and needed them shipped to Fairbanks Alaska. Mike quickly found a solution that included door-to-door service and my boxes arrived before I knew it to my door in Fairbanks Alaska.
I found my interactions with him to be professional and the service was excellent. I would use this company again.

Uma B.
Fairbanks, AK

May 26, 2011

I am an artist-- I was shipping a large oil painting (10 feet by 6 feet) to a buyer in DC. The price was the most competitive, they were polite, and at the same time, their professionalism exceeded what I had encountered with prior "art handlers". The buyer was very pleased--that made ME look good. 5 stars. I am happy to have found a practical way of transporting my work across the country.

brian b.
Pittsburgh, PA

May 15, 2011

I bought some items at Dargate auctions. PakMail did a wonderful job of packing the items, and properly shipping them. The fulfilled everyone of my requests, and were an absolute pleasure to deal with. I highly recommend them, and look forward to working with them in the future.


May 14, 2011

I dealt with Ana to organise a shipment to Australia. The service was friendly, professional and thorough. The package arrived safely and I would have no hesitation in using Pakmail again or in recommending them to others.


Apr 21, 2011

I purchased a large item (250 lbs) on eBay that was located in Mike's area and I needed it shipped approximately 1000 miles to me. I got prices from well known major providers and several unknown movers and they were all extremely expensive. I was becomming concerned that I could not afford to ship the item I had purchased.

I found Pak Mail by chance doing an internet search and called, not expecting anything different. Mike came back with an extremely good price. I checked this reference page and decided to give him the project. He was professional, prompt, communicated with me frequently, picked up the item at the seller's location, packed and shipped it, and when I received the shipment, was extremely impressed with how thoroughly he had packed and secured my item to protect it during shipment. If I ever find myself needing a shipment from Mike's area again, I will only need to make one call. He has my 100% endorsement.

Mark L

Apr 5, 2011

We just shipped my grandfather's old, old rocking chair from Waynesburg to California. It was obvious they took great care in crating the chair and it arrived in excellent condition. A great service.

Mar 16, 2011

I was trying to find a suitable business to move my antique gun cabinet built by my grandfather from PA to my aunt in New Mexico. The staff was very professional and friendly, and even came with a truck to pick it up for me. If I ever need to ship something across the country, I won't hesitate to go back.


Mar 16, 2011

I am an out of state college student who was trying to ship some of my bedroom furniture from the 412 to my new apartment in Virginia. I was frustrated talking to some of the other moving companies in the Pittsburgh area due to some minimum required shipping weights. Pakmail was recommended to me because they specialize in "mini moves". I'm not big on writing online reviews, but both managers were very professional, and quickly crated and shipped my bed and dresser. Next time I need to move anything too big for my car from home to school, I will certainly be back to Pakmail!


Mar 13, 2011

Finally, I have found a thoroughly professional business with thoroughly helpful and delightful staff. Ana and Mike, the owners of Pak Mail in Pittsburgh, PA spared no effort to ship my packages to family members living in New Zealand and New York. They picked the shipments up from our home and understood immediately the “priceless” value of hand crocheted snowflakes made by Grammy long ago. One item was a large photograph that had to be carefully wrapped for shipping and it now hangs in a Manhattan apartment without a scratch. Throughout the process, we were kept completely informed by e mail and were delighted to have our questions answered before we asked. We are so lucky to have this professional and capable duo in our area for our shipping needs. I would recommend Pak Mail Pittsburgh Crate & Ship without reservations to anyone and plan to use them again and again!


March 6, 2011

We recently purchased a painting from Dargate Auctions in Pittsburgh and needed to ship the art to Canada. Given that it was an international shipping situation, we were very concerned about who would handle the pick-up, packaging, insuring and customs documentation. We need not have worried, Ana and Mike were professional, friendly and the artwork arrived without a hitch. Thank you, we will use the service again and again.

Bob T.
Cranberry Township, PA

Feb 28, 2011

We needed to move an antique china cabinet from Pittsburgh to Seattle and we were referred to Pak Mail by a moving company who was going to charge us based on a 1,500 lb minimum. I was able to send Mike photographs and measurements so he could put together a quote which was helpful since we live in Seattle. He personally came out and met my wife for the pick up in Pittsburgh.
The concern was that the windows and doors on the cabinet were made of glass. To say that they built a bullet proof crate is an understatement. I have been in the distribution business for 18 years and I haven's seen such thorough packaging.
I would enthusiastically recommend Pak Mail in Pittsburgh.


Feb 25, 2011

I have nothing but great things to say about my experience with Pak Mail Pittsburgh Crate & Ship! I live out of state, and Mike went the extra mile to make sure that my items were taken care of and shipped extremely securely. He even followed up to make sure everything was to my liking. Between the personal care and the quality of the work, I wouldn't hesitate to contact them again -- or refer them -- if I need anything shipped from Pittsburgh.

Feb 16, 2011

I had a great experience with Pak Mail Pittsburgh Crate & Ship. Mike and his staff are very professional and do a great job. They picked up and shipped a large and fragile package for me and did a great job getting it to me safely. I would highly recommend them!


Jan 13, 2011

I am an American living in Barcelona, Spain. When I recently had to ship some personal belongings and precious family heirlooms--some almost two hundred years old--from Irwin, PA, east of Pittsburgh, to Barcelona, I got got in touch with Pak Mail in Cranberry. I was on an extremely tight deadline and nervous because of the value of the heirlooms. Mike MacDonald and his wife Ana Duran came almost immediately, and on a Sunday no less, (it turns out that they live in my home town!!) to weigh items and take measurements. They sent an estimate in a few days and came shortly thereafter to pick up the items.

Mike kept me informed of the status of the shipment via e-mail every step of the way. Everything arrived in perfect condition, all items very carefully wrapped, packed and mounted on a pallet. Since my husband's company regularly does international business through a particular customs agent here in Barcelona, we decided to take care of customs and delivery ourselves on this end. This reduced our initial costs and proved to be very easy. However, whatever delivery option you choose, I'm sure that Mike can advise you well.

Both Mike and Ana are thoroughly professional and a delight to deal with. Ana speaks Spanish, which is an added benefit for those who need to ship to Latin America or Spain. I am completely satisfied with the service they provided and highly recommend them for any shipping needs. I will certainly contact them again when I next need to ship things home.

I can't thank you enough!!!!

Jan 8, 2011

I have never dealt with a more helpful, honest, friendly and professional company in my decades of doing business, domestically and internationally, and particularly in the recent years of bidding online at auctions across the other side of the world.

I live in Sydney, Australia...way Downunder, and committing to buy something at an American auction house is always fraught with apprehension because of the enormous costs of packing and shipping, which makes most purchases a total waste of money.

In this instance the goods were large, heavy bulky items but fragile as well and it seemed like a complete pipe dream to even contemplate bidding. I contacted all the contractors recommended by Dargate Auctions, some didn't even answer..all the rest reassured me that i was insane.

THEN, I received an estimate from Pak Mail Pittsburgh Crate & Ship which convinced me there was a God afterall.

From there Mike MacDonald, the owner, went to no end of trouble to iron out dozens of details, looking for cheaper and better ways to ship to Australia, and eventually came up with a price that included hours of free time, [whilst fighting off the inclement Winter weather] picking up and inspecting the goods for me prior to the auction,and then picking it all up and delivering it all carefully crated to New Jersey to the shipping company for delivery to me in Sydney.

During this entire process, we maintained a constant, humorous email exchange so that all the while it was nothing but a pleasure doing business together.

These people should be awarded as the Business of the Year, Knighted by Her Majesty, Queen Elizabeth, and made an Honorary Aussie with Perpetual Swimming rights at Bondi Beach whenever he visits Australia. WELL DONE MIKE...

Jan 8, 2011

I had a very pleasant experience with Pak Mail Pittsburg when searching to ship a Sony G90 Home Theater Projector to Wisconsin. This a a very heavy and fragile device that is to large and heavy for anything but common carrier truck freight. Not knowing anyone to help in Pittsburg with picking up this item, packing it for truck freight and making sure the whole process went smooth... I also forgot to mention this was the week before Christmas that this needed to be done. My new found friends at Pak Mail did a fabulous job and at a very fair price. The projector made it to Wisconsin safe and sound with no fuss or hassles. Pak Mail clearly demonstrated they can provide exactly what was needed even with unusual and very challenging requirements that were presented in this case. If you have needs to ship anything in the Pittsburg area, Your first call should be to my new friends at PakMail!

Jan 5, 2011

I had to mail some food from PA to UT. They were extremely helpful all along the way from providing me with various shipping options and estimates to helping with shipping materials. I would definitely use Pak Mail again for any and all personal or business shipping needs.

Jan 3, 2011

Shipped a large antique tv/phono/radio unit to Fla. Pak Mail took care of it all. No problems. Unit arrived in a timely manner and in good condition. Would use Pak Mail again. The service in a word was "perfect".

Jan 3, 2011

Pak Mail provided me with outstanding service -- picking up a large and unwieldly package, creating a custom crate and arranage to ship it to me via motor freight. All of this sight unseen (I live in DC) and with ample updates via email. Great service. I highly recommend them.

Oct 22, 2010

I am from Argentina and i bought some items at auction via internet. It was ver easy to arrange delivery from my office in Bs As. I found very kind people at Pak Mail, excelent comunication with Mike and Ana. They picked up my goods and delivered them safe to my place.They took care of everything for a very resaonable price. Many options for delivery, they will advice which one is the best in each case. I recieved quote for my delivery very soon and was very well detailed. I recomend Pak Mail. Mike, thank's once more for all the help and excelent service.

Aug 21, 2010

Lot's of choices when it comes to shipping packages and I've found that personal service is the difference. This Pak Mail store really does a good job because of the people who work there. Very informatitive and polite. They speak Spanish too.

Pak Mail Pittsburgh Crate & Ship

Crate & Ship
Main Office

Pak Mail Pittsburgh Crate & Ship


150 Water Street
Irwin, PA 15642

Click here for a map




Monday - Friday
9:00 AM - 5:00 PM

7 Days-A-Week
8:00 AM - 8:00 PM

7 Days-A-Week